--- title: How Do I Recover My Password Without a Security Question? description: Don't have a security question set up on your iSolved account? Learn how to recover your password by contacting Candoor support for identity verification and a Customer Service Reset Code. --- [Skip to content](https://resources.candoorhcm.com/help-center/recover-my-password-without-a-security-question#main-content) English Show submenu for translations [More support](https://resources.candoorhcm.com/help-center/kb-tickets/new?hsLang=en) [![](https://resources.candoorhcm.com/hs-fs/hubfs/Candoor_Horizontal_Logos_No%20Services-Full%20Color.png?width=300&height=90&name=Candoor_Horizontal_Logos_No%20Services-Full%20Color.png)](https://resources.candoorhcm.com/help-center?hsLang=en) - [Blog](https://blog.candoorhcm.com/) - [Home](https://candoorhcm.com/) - Solutions Show submenu for Solutions - [Payroll](https://candoorhcm.com/payroll/) - [Tax Pay](https://candoorhcm.com/tax-pay/) - [Time and Attendance](https://candoorhcm.com/time-attendance/) - [Attract and Hire](https://candoorhcm.com/attract-hire/) - [Employee Onboarding](https://candoorhcm.com/employee-onboarding/) - [Employee Offboarding](https://candoorhcm.com/employee-offboarding/) - [FAQs](https://candoorhcm.com/faqs/) - [Forms and Tools](https://candoorhcm.com/forms-tools/) Open main navigation Close main navigation - [Blog](https://blog.candoorhcm.com/) - [Home](https://candoorhcm.com/) - Solutions Show submenu for Solutions - [Payroll](https://candoorhcm.com/payroll/) - [Tax Pay](https://candoorhcm.com/tax-pay/) - [Time and Attendance](https://candoorhcm.com/time-attendance/) - [Attract and Hire](https://candoorhcm.com/attract-hire/) - [Employee Onboarding](https://candoorhcm.com/employee-onboarding/) - [Employee Offboarding](https://candoorhcm.com/employee-offboarding/) - [FAQs](https://candoorhcm.com/faqs/) - [Forms and Tools](https://candoorhcm.com/forms-tools/) - English Show submenu for translations - [More support](https://resources.candoorhcm.com/help-center/kb-tickets/new) - [Contact us](https://candoorhcm.com/contact-candoor-payroll-hcm-services-lafayette-in/) [Contact us](https://candoorhcm.com/contact-candoor-payroll-hcm-services-lafayette-in/) How can we help you? - There are no suggestions because the search field is empty. 1. [Candoor Payroll](https://resources.candoorhcm.com/help-center?hsLang=en) 2. [Employee](https://resources.candoorhcm.com/help-center/employee?hsLang=en) 3. [Employee Self Service](https://resources.candoorhcm.com/help-center/employee?hsLang=en#employee-self-service) June 4, 2026 # How Do I Recover My Password Without a Security Question? ## This article explains how to reset your isolved password if you did not set up a security question. You'll need to contact Candoor support to verify your identity before resetting your account access. [View the full step-by-step guide here.](https://scribehow.com/viewer/Password_Recovery_without_Security_Question__qkWfwOPnQVmP9csJ4xfkUg) ### Password Recovery without Security Question This guide walks you through how to reset your iSolved password if you don't have a security question set up on your account. **Step 1.** To reset your security questions, please use one of the following options: - Call us at: **765-474-7326** - Email us at: **Payroll@candoorhcm.com** using the email address associated with your account *We will verify your identity before resetting your questions.* ![](https://colony-recorder.s3.amazonaws.com/files/2026-04-29/eda063f9-4809-4763-b2ff-0d8cf980549b/sps-redacted-f943baa57d614c00b86df286bac40a84_9a5ee5a4a54a4f4f92cf59355f84e8ce_text_export.jpeg) **Step 2.** Once we verify your identity, click the **reset link** in the follow-up email. ![](https://colony-recorder.s3.amazonaws.com/files/2026-04-29/440e3469-f148-4a03-909b-639d14f8b2cd/sps-redacted-9def6f87135640fab5697517520c9ac1_d209813477194d698816f4bd08dea2a9_text_export.jpeg) **Step 3.** You will be prompted to enter a **Customer Service Reset Code**. A second email containing the code will be sent to you. ![](https://colony-recorder.s3.amazonaws.com/files/2026-04-30/bead5c6b-3e45-4f69-95f7-90750d26064e/user_cropped_screenshot_a8f4fa6fe0de4940ace678da94df48ce_text_export.jpeg) **Step 4.** Open the second email and copy the **Customer Service Reset Code**. ![](https://colony-recorder.s3.amazonaws.com/files/2026-04-29/bf8cedb5-212f-4e55-ba20-b43da75e65d4/user_cropped_screenshot_2cfacda15c1f440caaefe5081020ae76_text_export.jpeg) **Step 5.** Enter the **Customer Service Reset Code** and click **Continue**. ![](https://colony-recorder.s3.amazonaws.com/files/2026-04-30/10a832cf-4652-4ddd-84a6-9201b808ebf1/stack_animation.webp) **Step 6.** Enter your **new password** and click **Confirm password and login**. ![](https://colony-recorder.s3.amazonaws.com/files/2026-04-29/29844dbe-8cb7-44c0-9879-8295367762c6/sps-redacted-551f547f0775443e974e5cd4e2e8c99d_5674d33e438d4453a37ea47472b8aa06_text_export.jpeg)   - [Employee](https://resources.candoorhcm.com/help-center/employee?hsLang=en#main-content) - [Employee Self Service](https://resources.candoorhcm.com/help-center/employee?hsLang=en#employee-self-service) - [Time](https://resources.candoorhcm.com/help-center/employee?hsLang=en#time) - [Employer](https://resources.candoorhcm.com/help-center/employer?hsLang=en) - [Supervisor / Manager](https://resources.candoorhcm.com/help-center/supervisor-manager?hsLang=en#main-content) - [Manage Employees](https://resources.candoorhcm.com/help-center/supervisor-manager?hsLang=en#manage-employees) - [Timeclocks](https://resources.candoorhcm.com/help-center/supervisor-manager?hsLang=en#timeclocks) [![candoor-logo-white-3](https://resources.candoorhcm.com/hs-fs/hubfs/candoor-logo-white-3.png?width=350&height=105&name=candoor-logo-white-3.png "candoor-logo-white-3")](https://candoorhcm.com/) [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, Candoor Payroll & HCM